Privacy policy

1. Information we collect

We collect information you provide directly and information gathered automatically:

Information you give us
Contact details — name, email address, phone number, company name.

Enquiry details — the service you’re interested in, your business situation, and anything you tell us in a form, email, WhatsApp or the AI Tax Advisor.

Documents and financial information you share with us during an engagement.

Information collected automatically
Usage and device data — IP address, browser type, pages visited, and time on site, via cookies and analytics.
Advertising data — where cookies allow, information about how you reached us (for example, a Google Ads click) to measure and improve our campaigns.

2. How we use your information
To respond to your enquiry and provide a quote or consultation.
To deliver our accounting, tax, audit and compliance services.
To send you relevant updates about services and deadlines, where you have opted in.
To operate, measure and improve our website and advertising.
To meet our own legal, regulatory and record-keeping obligations.

3. Our lawful basis
We process personal data on the basis of your consent, to take steps at your request before entering an engagement, to perform our contract with you, and to comply with legal obligations. You may withdraw consent at any time (see “Your rights”).

4. Cookies & tracking
We use cookies and similar technologies for essential site functionality, analytics, and advertising measurement (including Google services). You can control cookies through your browser settings; disabling some cookies may affect how the site works. Where required, we ask for your consent before setting non-essential cookies.

5. Sharing your information
We do not sell your personal data. We may share it with:

Trusted service providers who help us run our business (for example, IT, hosting, CRM and analytics providers), under appropriate confidentiality obligations.
Strategic partners who deliver certain services (such as visa or trademark work), only where relevant to your enquiry.
Authorities or regulators where we are legally required to do so.

6. AI Tax Advisor
Our website may offer an AI assistant for general guidance. Messages you enter may be processed to generate responses and improve the service. Please do not share sensitive personal or confidential financial details in the chat — it provides general information only and is not a substitute for formal advice.

7. Data retention
We keep personal data only as long as necessary for the purposes above and to meet legal and regulatory record-keeping requirements (for accounting and tax records, this is generally several years). When no longer needed, we securely delete or anonymise it.

8. Data security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights
Subject to UAE law, you have the right to access, correct, delete or restrict processing of your personal data, to withdraw consent, and to object to certain processing. To exercise these rights, contact us using the details below.

10. International transfers
Some of our providers may process data outside the UAE. Where this happens, we take steps to ensure your data receives an appropriate level of protection.

11. Changes to this policy
We may update this policy from time to time. The “last updated” date above shows the latest revision. Material changes will be posted on this page.

12. Contact us
For any privacy question or to exercise your rights, contact us at info@fintraglobal.com, or write to Fintra Global Advisors FZ LLC.